1. Introduction
Viney Exclusive (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us via our social media pages, WhatsApp, or other communication platforms.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not share your personal information or use our services.
2. Information We Collect
We may collect information about you in the following ways:
Personal Data: This includes personally identifiable information such as your name, phone number, email address, or location that you voluntarily provide when you inquire about a product, book an appointment, or contact us through our forms or messaging platforms.
Communication Data: Information you provide during conversations with our team on WhatsApp, Instagram, or other platforms, including preferences, product interests, or custom orders.
Device & Technical Data: We may automatically collect limited information such as your IP address, browser type, device used, and interactions through social media analytics or messaging platforms.
3. Use of Your Information
We use the information we collect to:
- Respond to your queries and provide customer support
- Share product details, images, and pricing as requested
- Book appointments for in-store or video consultations
- Offer styling guidance and personalized recommendations
- Notify you of new collections, offers, or events
- Understand customer preferences and improve service
- Send updates related to your inquiries or orders
- Manage marketing communications (with your consent)
4. Disclosure of Your Information
We may share your information in the following circumstances:
By Law or to Protect Rights
We may disclose your information when required by law or to protect our rights, customers, or operations.
Third-Party Service Providers
We may work with trusted third parties for tasks like appointment scheduling, data analytics, or communication tools. These parties are only permitted to use your information to provide services on our behalf.
Marketing Communications
With your consent, we may use your information to send you updates about offers, collections, and events via WhatsApp, SMS, or email. You may opt-out at any time.
5. Security of Your Information
We use appropriate administrative and digital security measures to protect your personal information. However, no method of transmission over the internet or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking
Our platforms may use cookies or pixel-based tools (on platforms like Instagram or Facebook) to understand user engagement and offer a better experience. This may include analytics for improving content or ad targeting. You may choose to manage or disable cookies via your browser settings.
7. Your Rights Regarding Your Information
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections to inaccurate or incomplete information
- Request deletion of your data, under specific conditions
- Object to or restrict the processing of your data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below.
8. Children’s Information
Our services and products are intended for adults. We do not knowingly collect or store personal information from individuals under the age of 13. If we become aware that we have unintentionally collected such data, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be reflected with a “Last Updated” date. We encourage you to review the policy periodically to stay informed on how we protect your information.
10. Contact Us
If you have any questions or comments about this Privacy Policy, please contact us:
Email: Vineyexclusive20@gmail.com
Phone: +91-9899 876 220 / 9211 955 742